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It's not uncommon for service users, especially those with marginalized identities, to present or be perceived as "angry," "aggressive," or "hostile." While there may at times be valid worker safety concerns, it's important for child welfare professionals to apply an anti-oppressive and trauma-informed lens to their work and interrogate and problematize this perception of service users.
Analyses of service users' behaviours need to take into account the legitimate feelings of fear and frustration experienced by families when becoming involved with child welfare, as well as the hurt, pain, and trauma that marginalized service users feel when encountering the intersecting impact of oppressive systems. Failure to do so can result in child welfare professionals inaccurately assessing risk and over-using their authority, for example, by calling the police instead of using appropriate supportive and de-escalating techniques.
Other factors that can contribute to perceptions of service users as "angry," "aggressive," or "hostile" and the escalation of conflict include: